Just a bit of an update for all of our regular guests and one that is specific to our Fun pass Holders.
Thank you if you attended the park this weekend or plan to visit us very soon. We did a lot of research and spoke to many of our guests this weekend and we have made the decision to stop the deposit refunds and issue park vouchers instead.
This is to reduce queuing times at the entrance gates so all our guests can be enjoying our park instead of waiting for the gate team to process numerous refunds.
Thank you for your understanding during this transitional phase of opening.
We look forward to seeing you all again very soon 😊
Opening in these difficult times was always going to be a challenge and it meant that we had to go through hours and hours of retraining with our team. They did a brilliant job and we wanted to thank every single one of them for working so hard to learn all of these new skills and working so hard with huge smiles on their faces.
And secondly, thank you to all of our lovely customers for coming to visit and making all of that hard work worth it. We had some amazing feedback from so many people that we were genuinely warmed to the bottom of our hearts.
Here are a few of the lovely things that people said.
As you can imagine, we’re totally delighted with that feedback and all feeling very proud.
We’re now open every day throughout the summer and look forward to welcoming you back if you’ve already been, or welcoming you to your first lockdown play, if you’ve been continuing to shield.
It is still going to be all ticket so we can make sure we keep the numbers inside the park very low, in order to keep you and our teams safe. Please book your tickets here, before you arrive.