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Sundown Adventureland is a 3rd generation family business located near Retford (DN22 0HX) that has traded successfully for over fifty years with its unique core focus on children aged 0-10. The theme park has grown and now covers over fifty acres which can accommodate up to four thousand people and employs a team of more than a hundred at peak times.
Wild Acre Village is a lodge resort with 66 lodges, play area and reception/shop building. Providing a home away from home for visiting guests. It is built within Sundown Adventureland.
Job Title: The Catering Manager
Start Date: Immediate Start
Department: Catering
Reports: Catering manager / Unit Manager
Hours: Full-time position (40+ hours a week) including alternate weekends and evening shifts.
Rate of pay: £29,000 per year paid weekly
Purpose of the role
The Catering Manager will be responsible for the smooth running of the outlets, cafes and shops. Manage staff and ensure a good working practise is adhered to. Be able to cover on all areas of the operations and be able to train and support new members of the team.
Departmental information
Our theme park catering department offer a food service for up to 3000 guests and 100 staff.
Main Tasks and Responsibilities
- To be confident in the cooking, setting up the service counters, serving food and using the till
- To manage stocking up of counters fridges and freezers with correct stock and in date rotation
- To complete stock takes and stock rotation
- To complete daily ordering of stock
- May be required to work in all outlets and main café areas
- Check cleanliness of all areas during and at the end of the service to conform with all company and EHO standards
- Deal with customer enquires in a polite and efficient manner
- Present a smart professional appearance and good personal hygiene and set a standard for other members of the team
- Follow all health and safety and food safety legislation and other statutory requirements
- Complete all HACCP paperwork daily
- Attend any training courses or e- learning as required
- Report any incidents or accidents to the catering manager
- Carry out any reasonable request from the park Directors within the general scope and purpose of the job
- Respect other colleagues and treat them as you would like to be treated
- Work alongside the catering management operational team to move the business forward
- Be productive in all areas
- Be accountable for your department
Person specification
Education Attainment
- General Secondary Education or equivalent (English and Maths essential)
- Professional Qualifications
- Food Hygiene Certificate
- Health and safety
- HACCP Knowledge and experience
Knowledge and experience
- Lead from the front
- Working within a customer focused environment
- Passion for working in the catering and Hospitality industry
- Ability to lead and motivate a team
- Awareness of Safeguarding requirements and good practice within a park setting
- Experience with Food Allergies, Special diets and Labelling
- Excellent communication skills at all levels
- Able to perform well and remain professional under pressure
- Reliable and stable
- Adaptable and flexible with working patterns
- Good numeric and computer skills
- Demonstrate Kindness: Respect for others: Integrity: Responsibility and confidentiality
Job Title: Santa Actor
Pay Rate: £15 per hour
Hours: Full time position from 19th of November until December 24th (3-5 days a week)
Department: Entertainment Team
Reports: Park Manager
Purpose of the role
Your responsibilities include interacting with children and having pictures taken with guests. Other duties include dressing in character, photography, and present organising. You maintain the comforting fantasy of Santa Claus for children.
Departmental information
The Night Before Christmas ride is a busy ride accommodating up to 3,500 guests on a daily basis to ride a magical sleigh ride before seeing Santa and Mother Christmas in their cosy living room.
Main Tasks and Responsibilities
- To dress up and stay in character throughout their shift (excluding breaks).
- To welcome children and pose for photos as well as talk to them about their Christmas wishes.
- Make sure cleanliness of all areas are upheld during the service
- Deal with customer enquires in a polite and efficient manner
- Present a smart professional appearance and good personal hygiene
- Follow all health and safety and fire safety legislation and other statutory requirements
- Attend any training courses or e- learning as required
- Report any incidents or accidents to the park manager
- Carry out any reasonable request from a member of the Management team within the general scope and purpose of the job
- Respect other colleagues and treat them as you would like to be treated
Person specification
- Mature candidate to ensure the Santa parts are played realistically.
- Friendly and enthusiastic attitude towards the role
- DBS check
Knowledge and experience
- Working within a customer focused environment
- Passion for working in the entertainment industry
- Awareness of Safeguarding requirements and good practice within a park setting
- Excellent communication skills
- Able to perform well and remain professional under pressure
- Reliable and stable
- Adaptable and flexible with working patterns
- Demonstrate Kindness: Respect for others: Integrity: Responsibility and confidentiality
Job Title: Mother Christmas Actor
Pay rates: 18-20 year olds £7 per hour, 21-23 year olds £9.20 per hour, 23+ £9.60 per hour, (time and a half is paid on a bank holiday).
Hours: Full time position from 19th of November until December 24th (3-5 days a week)
Department: Entertainment Team
Reports: Park Manager
Purpose of the role
Your responsibilities include interacting with children and having pictures taken with guests. Other duties include dressing in character, photography, and present organising. You maintain the comforting fantasy of Santa Claus for children.
Departmental information
The Night Before Christmas ride is a busy ride accommodating up to 3,500 guests on a daily basis to ride a magical sleigh ride before seeing Santa and Mother Christmas in their cosy living room.
Main Tasks and Responsibilities
- To dress up and stay in character throughout their shift (excluding breaks).
- To welcome children and groups.
- Organise the presents and take photos.
- Make sure cleanliness of all areas are upheld during the service
- Deal with customer enquires in a polite and efficient manner
- Present a smart professional appearance and good personal hygiene
- Follow all health and safety and fire safety legislation and other statutory requirements
- Attend any training courses or e- learning as required
- Report any incidents or accidents to the park manager
- Carry out any reasonable request from a member of the Management team within the general scope and purpose of the job
- Respect other colleagues and treat them as you would like to be treated
Person specification
- Mature candidate to ensure the Mother Christmas parts are played realistically.
- Friendly and enthusiastic attitude towards the role
- DBS check
Knowledge and experience
- Working within a customer focused environment
- Passion for working in the entertainment industry
- Awareness of Safeguarding requirements and good practice within a park setting
- Excellent communication skills
- Able to perform well and remain professional under pressure
- Reliable and stable
- Adaptable and flexible with working patterns
- Demonstrate Kindness: Respect for others: Integrity: Responsibility and confidentiality
Job Title: Bistro Evening Assistant
Pay rates: 15-17 year olds £5.50 per hour, 18-20 year olds £7 per hour, 21-23 year olds £9.20 per hour, 23+ £9.60 per hour, (time and a half is paid on a bank holiday).
Hours: Evenings which cover Weekends and school holidays with extra shifts available during busy periods.
Department: Catering
Reports: Catering manager / Unit Manager
Purpose of the role: The Bistro Evening Assistant will be responsible for ensuring that all Catering areas are cleaned and maintained to a high standard. They are also required to assist with the service of food and beverages stocking up and till work.
Departmental information: There are many cafes/outlets over the park offering a food/gift/photo service to up to 3000 guests and 100 staff which will rise seasonally.
Main Tasks and Responsibilities
- Assist with the setting up service counters, serving food and using the till
- Waiting on tables
- Service of alcohol
- Stocking up of counters fridges and freezers with correct stock and in date rotation
- Washing up
- Make sure cleanliness of all areas are upheld during the service
- Deal with customer enquires in a polite and efficient manner
- Present a smart professional appearance and good personal hygiene
- Follow all health and safety and food safety legislation and other statutory requirements
- Attend any training courses or e- learning as required
- Report any incidents or accidents to the catering manager
- Carry out any reasonable request from a member of the Management team within the general scope and purpose of the job
- Respect other colleagues and treat them as you would like to be treated
Person specification
- Education Attainment • General Secondary Education or equivalent (English and Maths essential)
- Professional Qualifications • Food Hygiene Certificate ( can be done on site )
Knowledge and experience
- Working within a customer focused environment
- Passion for working in the catering and Hospitality industry
- Awareness of Safeguarding requirements and good practice within a park setting
- Experience with Food Allergies, Special diets and Labelling
- Excellent communication skills
- Able to perform well and remain professional under pressure
- Reliable and stable
- Adaptable and flexible with working patterns
- Good numeric and computer skills
- Demonstrate Kindness: Respect for others: Integrity: Responsibility and confidentiality
Job Title: General Catering/Gate/Outlet Assistant
Pay rates: 15-17 year olds £5.50 per hour, 18-20 year olds £7 per hour, 21-23 year olds £9.20 per hour, 23+ £9.60 per hour, (time and a half is paid on a bank holiday).
Hours: Weekends and school holidays with extra shifts available during busy periods.
Department: Catering
Reports: Catering manager / Unit Manager
Purpose of the role
The General Catering/Gate/Outlet Assistant will be responsible for ensuring that all catering, gate, and shop areas are cleaned and maintained to a high standard. They are also required to assist with the service of food, beverages, gifts, tickets, stocking up and till work.
Departmental information
There are many cafes/outlets over the park offering a food/gift/photo service to up to 3000 guests and 100 staff which will rise seasonally.
Main Tasks and Responsibilities
- Assist with the setting up service counters, serving guests and using the tills/computer syatems.
- Stocking up of counters fridges and freezers with correct stock and in date rotation
- Washing up
- Will be required to work in all outlets and main café areas
- Make sure cleanliness of all areas are upheld during the service
- Deal with customer enquires in a polite and efficient manner
- Present a smart professional appearance and good personal hygiene
- Follow all health and safety and food safety legislation and other statutory requirements
- Attend any training courses or e- learning as required
- Report any incidents or accidents to the catering manager
- Carry out any reasonable request from a member of the Management team within the general scope and purpose of the job
- Respect other colleagues and treat them as you would like to be treated
Person specification
- Education Attainment • General Secondary Education or equivalent (English and Maths essential)
- Professional Qualifications • Food Hygiene Certificate ( can be done on site )
Knowledge and experience
- Working within a customer focused environment
- Passion for working in the catering and Hospitality industry
- Awareness of Safeguarding requirements and good practice within a park setting
- Experience with Food Allergies, Special diets and Labelling
- Excellent communication skills
- Able to perform well and remain professional under pressure
- Reliable and stable
- Adaptable and flexible with working patterns
- Good numeric and computer skills
- Demonstrate Kindness: Respect for others: Integrity: Responsibility and confidentiality
Job Title: Ride operator
Pay Rates: 18-20 year olds £7 per hour, 21-23 year olds £9.20 per hour, 23+ £9.60 per hour, (time and a half is paid on a bank holiday).
Hours: Weekends and school holidays with extra shifts available during busy periods.
Department: Ride operations
Reports: Operations manager and ride manager
Purpose of the role
The ride operator will be responsible for the smooth day-to-day running and operations of the park’s nine themed rides. Ensuring all companies procedures and health and safety policies are adhered to at all times. Good communications and a positive attitude are a must for this role.
Departmental information
You will be part of the operations department and working alongside a great diversity of employees. We are looking for part time staff members to cover holidays and weekends, with additional shifts available during busy periods.
Main Tasks and Responsibilities
- To be confident in dealing and speaking with customers
- To manage the operations including opening up and closing of your specified rides for the day.
- To adhere to all company and health and safety polices.
- To complete daily safety and operation checks
- May be required to work on different rides or areas of the park as required.
- Check cleanliness of all areas at the start, during and at the end of each shift.
- Deal with customer enquires in a polite and efficient manner
- Present a smart professional appearance and good personal hygiene and set a standard for other members of the team
- Clear and polite communication skills required for radio conversations and dealing with members of the public.
- Attend any training courses or e- learning as required
- Report any incidents or accidents to the operations or ride manager.
- Carry out any reasonable request from a member of the Management team within the general scope and purpose of the job
- Respect other colleagues and treat them as you would like to be treated
- Work alongside the operations management operational team to move the business forward
- Be productive in all areas
- Be accountable for your unit
Person specification
- General Secondary Education or equivalent (English and Maths essential)
- Health and safety (can be done on site)
Knowledge and experience
- Working within a customer focused environment
- Passion for working in the Hospitality industry
- Awareness of Safeguarding requirements and good practice within a park setting
- Excellent communication skills at al levels
- Able to perform well and remain professional under pressure
- Reliable and stable
- Adaptable and flexible with working patterns
- Demonstrate Kindness: Respect for others: Integrity: Responsibility and confidentiality