How do I get to Sundown Adventureland?
Sundown Adventureland is 6 miles from the A1 Markham Moor and signposted 3 miles from Dunham on the A57. The postcode for your Satnav is DN22 0HX. What 3 Words address: Tidy.Pacemaker.Corals
Do you provide access to people with disabilities?
Information for our disabled guests can be found here
Can I pay with Credit & Debit Cards in the Theme Park?
Yes, we accept all major credit and debit cards (excluding American Express) in all of our cafes and retail outlets.
Are there any Cash machines on site?
We don’t have any cash machines on site but cash back of up to £50 can be given from any of the cafes.
What happens if I lose an item of property during my visit?
Any found lost property will be taken to and stored at the entrance kiosk. If you find any item of lost property yourself, please hand to a member of staff.
Can I return to my car once I have paid and entered the theme park?
Yes, you will be given a hand stamp when leaving, this will allow you to gain entry back into the park.
Do you have First Aid facilities in the Park?
We have two first aid rooms on the park, one adjacent to the Pumpkin Patch Café and another inside the Crash Landings play area. However, if you require first aid please approach any member of staff and we will assist straight away.
Can I bring my own food and drink onto the site?
Yes, you are welcome to bring your own food which you may eat in any of the picnic areas.
You may not consume your own food in any of the cafes.
What form of documentation is required as proof of disability?
Information for our disabled guests can be found here
Does the park have wheelchairs or mobility scooters for hire?
We do have manual wheelchairs available to hire, please call the office on 01777 248274 to reserve.
I wish to leave a complaint or compliment, how do I do this?
If you wish to make a complaint during your visit, please speak to the gate team before leaving. If you wish to raise a complaint after you have left the attraction please e-mail info@sundownadventureland.co.uk sending full details of the nature of the complaint including your contact information, name, order ID number & email address. We will require proof of your attendance before we are able to deal with your complaint.
Do I pay the same price on the day as I do if I book online?
We do offer discounted family tickets which are only available online, these need to be purchased in advance up to midnight the day before your intended date of visit.
How do I know which rides are operating on the day of my visit?
During low season the rides operate on an alternating basis, you will be given a timetable on arrival at the park. Throughout the rest of the season (high season) all the rides operate continuously throughout the day.
What are the park procedures for lost children?
Lost children will be taken to Crash Landings/Rodeo Café whilst their parents/ carers are located.
Is there a discount for group bookings?
Discounts are available for groups of 20+, please contact the office on 01777 248274 or e-mail info@sundownadventureland.co.uk for prices.
Are there any restrictions on the rides and attractions?
Please see our Rides and Attractions page for details of any height or age restrictions.
Are there places to eat in the Theme Park?
We have three cafes onsite, Crash Landings Indoor play area & Café, Rodeo Corral Indoor play area & Café, and Pumpkin Patch Café. (Please note that on Low Season days Rodeo Corral & Pumpkin Patch may be closed or only serving snacks.)
Can I bring my Dog?
Pets or animals of any nature are prohibited on the park, except for harnessed guide or assistance dogs.
Is smoking allowed in the park?
Smoking (including e-cigarettes) is strictly prohibited other than in the designated smoking areas.
What do the Theme Park tickets include?
Entry to Sundown Adventureland and the use of all rides and attractions.
Can adults visit the park without any children?
Due to Sundown Adventureland being a Children’s Theme Park, groups of adults or single adults with no accompanying children will not be permitted into the park.
Can I buy tickets on the day?
Yes, standard tickets can be purchased on arrival (subject to availability) throughout the main season (excluding family tickets), however, you must pre-book if you are visiting during the Christmas Spectacular.
Can I add people to my booking after I’ve made it?
Yes, subject to availability. To make alternations to an existing booking please call the office on 01777 248274, administration fees may apply.
Do I have to pay for parking?
No, Parking is Free for Sundown Adventureland guests.
Where is the nearest Train station?
The nearest train station is East Retford which is approximately 7 miles from the park.
Do you offer refunds on tickets?
Tickets are sold on the understanding that no money in respect of unused tickets will be reimbursed.
Guests unable to visit the Xmas Spectacular due to severe weather conditions will not be refunded but transferred to any date up to the 24th of December, or a credit can be raised to use the following season.
Lost or stolen tickets will not be replaced.
Do you offer food suitable for people with specific dietary requirements?
We have options and products suitable for specific dietary needs.
Allergen information is available on request from all our Cafes.
Do you have baby changing facilities?
Yes, we have baby changing facilities available in all our toilet blocks.
What happens if the park has to close temporarily due to inclement weather or for other unexpected reasons?
If the park is temporarily closed, we will try our best to transfer your booking to an alternate date subject to availability.
Are there any retail shops?
Yes, we have the main Gift Shop and several smaller kiosk outlets located throughout the park (*smaller outlets may be closed in low season).
Are there any areas to Pray at the Park?
You are welcome to pray during your visit to the park, but we do not have any specific prayer areas.
Do you have animals at Sundown?
We do not have any live animals at the park.
Is there much for my under 90cm child to do?
Yes, most of our rides are accessible to children under 90cm accompanied by a responsible adult (please see ride page for further details). All our outdoor play areas are designed to cater for all age ranges. Our 2 soft play areas have dedicated play areas for the various heights.
What do I do if I need to change my booking date?
You can call the office to change the date of your booking for an admin cost of £5 per booking (subject to availability).