Operation of the Ride Access Pass scheme.
Front of pass
Accompaniment.
- Up to three accompanying guests allowed per pass, each guest will receive a wrist band for access onto the rides.
- If the pass holder is under 16 years of age, they will need to be accompanied by a guest over 16 years (Some of the rides also have height restrictions which due to the Health & Safety of each ride must be adhered too).
Ride access.
- Please note that the ‘Ride Access Pass’ is not a ‘fast pass’ / ‘Fast track’/ ‘Queue jump’ service,
- Please make the ride operator aware of your presence.
- Ride access pass holders may have to wait at the ride exit for a suitable safe time to board or enter the attraction.
- Instructions will be given by the ride operator.
- At busy times the ride can only be accessed with the ‘Ride access pass’ once every hour.
Rides
- On arrival at the ride the pass holder or carer should hand the ‘Ride access pass’ to the ride operator who will tear off one single tab and then hand the remaining tokens back.
important notice
The Ride access scheme does not apply to character meet & greets, ‘The night before Christmas ride’ or any of the parks other special events.
The park staff are always on hand to assist and offer advice but for the safety of all concerned are not able to assist with lifting a guest on or off a ride.
A ride operators decision is final on whether a guest is able to use a ride.
Ride access passes remain the property of Sundown Adventureland.
Other side of pass
Date: | Issued by: | No of guests: |
- The ride access pass must be presented to ride staff to enable removal of the ride tokens, the pass allows your party to access a maximum of 10 rides in the park by using the ride priority entrance situated at each ride exit.
- The pass is only valid on the date of issue.
- Tokens already separated from the pass will not be accepted.
- One pass is allocated to each qualifying party.
Please note: That the safety of all visitors is the highest priority and if any of the rides need to be closed due to breakdown, repair or for safety reasons the park will not replace the tokens, all the rides may not always be in operation.
All the rides may not be suitable for all guests abilities and the ride operators decision is final.
Website
What is a Ride Access Pass?
If you’re unable to stand for long periods of time due to a physical disability or learning/emotional impairment, you may be entitled to use a ‘Ride Access Pass’ during your visit to Sundown Adventureland. This will allow you to access rides and attractions without the need to wait in a queue.
Ride Access Passes are issued by filling in the online Application. (Link to Application) Please apply 5 days prior to your visit.
To claim yours, you’ll need to provide one of the following:
- A letter from a GP or Consultant (dated within the last 12 months) which clearly states that you are unable to queue and why (we do not need a letter of diagnosis)
- Disability Living Allowance (DLA) or Personal Independence Payment (PIP) letter (dated within the last 12 months) showing that you receive the higher rate mobility component.
Please note that since we are not able to assess an individual’s abilities, we must insist that any letter from a GP or consultant states that you are unable to queue and why, rather than simply confirming your condition.
If you’re eligible for the Ride Access Pass, you’ll receive a wristband and a Ride Access Pass when you arrive.
The combined wristband and pass entitles the applicant and up to three accompanying guests entry to each ride for up to 10 uses.
Please, therefore, keep your Ride Access wristband and pass safe during your visit.
To use the Ride Access Pass around Sundown Adventureland, follow these steps:
- Enter the designated entrance as directed by ride signage. (Usually the exit gate)
- Present your Ride Access Pass and show your wristbands to the operator, who will tear off one single tab from the pass and then hand back the remaining tokens, each token lets the group have one go on the ride.
- At the earliest opportunity, you’ll be instructed to board the ride.
Please note that the Ride Access Pass is only valid on the stated date of your visit and that the eligible guests must continue to wear the wristband for the full duration of your stay in the park. Note too that whilst the Ride Access Pass may be used 10 times, you may ride as many times as you wish by using the main queue line.
Guests who qualify for the Queue Assist Scheme MUST abide to the rules of any particular ride as detailed on the individual Ride Information Boards, located at each ride and as summarised on the Ride Accessibility page. Exceptions to height, age and Health and Safety restrictions will not be made under any circumstances and we ask for a guest’s co-operation on this matter.
Ride Access scheme application.
Data processing terms and conditions.
By ticking the above box I confirm that:
- I consent & agree to the following points set out in these terms and conditions.
- If the application is for someone else, I am either the legal guardian of the said person or I have received their express permission to apply on their behalf.
Sundown Adventureland requires specific personal information from the applicant, this includes sensitive medical information and may include the following:
1.1. a valid Access Card with the queueing logo specifically detailed.
1.2. a Personal Independence Payment (PIP) stating that you are entitled to a higher rate or enhanced rate mobility allowance for the applicant.
1.3. a GP’s letter, Association Membership details, Council run membership or any other official document that states the nature of the disability.
- Sundown Adventureland requires this specific personal information listed above to ensure that the applicant qualifies for the Ride Access Scheme.
- Sundown Adventureland will not pass on or share any of this specific personal data with any person or company other than JotForm, a form and applicant management system. JotForm will store the specific personal data for Sundown Adventureland to view and assess each application. The data will not be saved in any other location other than JotForm’s EU servers which are fully secured and encrypted, you can read JotForms GDPR compliancy information here. The data will be archived 30 days after the submission is received and then permanently deleted 30 days after that. No documentation will be downloaded and saved to another location.
- Only specific persons employed by Sundown Adventureland will be authorised to view this specific personal data, these persons will be part of the Park’s own applications team.
- I understand that I am able to withdraw this consent at any time. However, in doing so will prevent Sundown Adventureland from processing my application and if I change my mind will need to apply again using the online form.