But thankfully it’s now mended.
We just wanted to give you a massive, huge and heartfelt apology for it being so difficult for many of you to buy tickets for our Christmas event that we released on Tuesday last week.
It’s no excuse, but our computer servers were totally overwhelmed with the volume of traffic to the website and ticketing system. It actually got so bad at one point that it even took down all of the phone lines coming in and out of Sundown. If you were visiting us on that day, you would have seen us having to go back to taking cash again as none of the payment machines could connect to the outside world, let alone the banking system.
For Mrs Rhodes, it felt very much like being back in the ’50s, with no phones ringing in the office and people dealing with actual money, rather than bits of plastic. She felt very much at home.
For us, it was, to be honest, a bit of a nightmare.
We hate it when things don’t run smoothly and we rightly took some flak on social media. We promise we were trying everything to get it sorted and we are now delighted to let you know it is all sorted. We have invested in new servers across the board and BT have mended and extended the phone systems.
We can’t promise it’ll never happen again, but we can promise we’ll do everything we can to try and avoid it. We also promise that we’ll do even more to ensure that when you do finally get your tickets, we’ll make your Christmas with the family, everything you hoped for and simply magical for the kids.
Thanks again for your understanding and sticking with us through such difficult COVID times.
Stay safe and we hope to see you all soon.