Due to the lockdown our phone lines are closed. We are however working from home and if you wish to talk to us about your booking or any other query you can email us at firstname.lastname@example.org or send us a direct message on Facebook with your contact number and we will return your call as soon as we can. We will be updating Facebook and our website with opening dates, annual pass information and Christmas bookings when we are updated by the government.
If your enquiry is about a moved or moving a booking you should have received your new confirmation by the end of February.
Thank you for your patience as we are extremely busy at this time. We look forward to welcoming you all back very soon. Stay safe
It is with great sadness that we have had to make the hard decision of remaining closed this Christmas. Due to being in tier 3 we cannot offer the magical Christmas experience which you have all come to love. We thank you in advance for your patience whilst we deal with all our guests and we look forward to welcoming you all back next year.
All Christmas bookings will be moved to the same day next year (for example if you were booked in for Saturday the 12th of December you will be moved to Saturday the 11th of December 2021 and the same Santa time).
Alternatively, you can change your booking to a credit to use against any booking in 2021 and every guest will receive a £5 voucher to spend on the park on the day of your visit. You do not need to do this until February 2021 and when you have a date you wish to visit us.
For all other enquiries, the office will be open from Tuesday the 1st of December till Friday the 4th of December 10am until 4pm, Saturday the 5th of December 10am until 1pm and Monday the 7th of December until Friday the 11th of December 10am until 4pm. After these dates, the office will be closed until the 11th of January 2021.
All previously bought gift vouchers will be extended by 6 months.
You will be able to purchase gift vouchers for Christmas presents from Tuesday the 1st of December.
All valid fun passes can be used until the 31st of October 2021 as a gesture of goodwill throughout this pandemic.
We unfortunately will not be selling any more fun passes until the pandemic is controlled and lockdowns have ended.
Due to the restrictions in place we will not be opening the week before Christmas even if the review states we can.
Thank you for your support this year
Yes. We are working to the latest Government guidelines in response to COVID-19. We will be phasing the reopening with greatly reduced visitor numbers, that we will adjust on a day by day basis to ensure safety for all.
We will also be implementing new measures within every area of the park operation to ensure safety.
Our indoor play areas will remain closed due to the government guidance which needs putting in place before we open.
Toy Town, witches cauldron and a couple of the little houses in Smugglers cove will be closed.
The Buck and Duke show and our characters and not able to open or meet guests at this time to stop large groups forming.
USE OF FACE COVERINGS WHILST AT THE PARK – UPDATED 6th AUGUST 2020
Recent Government guidance state that face coverings will need to be worn by all guests when entering any of our shops and indoor facilities/attractions. With the exception of children under 11 years and anyone with a disability or medical condition that precludes them from wearing a face covering.
Guests are welcome to wear face coverings on site wherever they wish, including at rides and attractions. There is, however, no necessity to wear them and this will not be enforced outside of these environments as per the Government’s guidance for the theme park and attraction industry.
You may see some of our staff wearing face coverings and protective visors around the Park. This is to keep our teams who work in certain roles safe.
We recommend you bring your own face covering to wear as needed but we do have face coverings available to purchase at the Park if necessary.
Please do not visit if you are in one of the high risk groups
For your own safety, if you are being told to continue to shield, please do not visit us until you are given advice that it’s safe to do so.
We ask that if you are showing any symptoms of the Coronavirus such as a high temperature, persistent cough or a loss/change to your sense of smell/taste you do not visit until you have felt better for 14 days.
Also, for the safety of others, if a member of your household or someone you have come into contact with has experienced symptoms of COVID-19 in the last 14 days, please do not visit us yet.
To allow for social distancing inside our park, we will be greatly reducing the numbers of guests we welcome each day. Therefore, to guarantee your entry you MUST pre-book your ticket online, even if you are a Fun Pass Holder. For details of ticketing for Fun Pass Holders, please click here.
To avoid cash handling, we will be making any purchases within the park contactless, wherever possible.
Before visiting us on the day you have your tickets booked for, please check our website for any latest information and updated safety information.
The guest with the high temperature will not be able to enter the park, this will result in your whole group having to leave the site due to government guidelines of isolation.
Due to Government restrictions, we are currently not taking any Group Bookings. We hope to have this back on-board soon and will update the page as soon as they are available again.
The tickets you previously booked will be turned into a credit which you can use against any future booking. To arrange this, you need to call the office on 01777 248274 with your booking number.
Do not worry all gift vouchers will be extended by 4 months.
All fun passes will have an additional 4 months added to them and will be changed when you next visit.
Due to the current situation the park will only be admitting a fixed number of guests per day. To reduce fun pass holders booking multiple slots and not turning up, you will be required to book your tickets at £2 per pass, then on arrival guest will be given a voucher for the total amount to be used on the park.
Everyone over 90cm will need a full admission ticket to enter the park. This can be amended over the phone or the gate team can change the ticket type when you arrive and take the additional payment.
All tickets that have not been used during lock down have been converted into a credit amount which will be deducted from your next visit. To use the credit you need to call the office on 01777 248274.
We love the team at Sundown and we want to make sure they are safe and happy at work. This new way of working is new for all of us, we would ask that you PLEASE be a little patient with our team if there are a few delays or they ask you to keep your distance whilst they deal with you.
We will aim to open all of the rides and all of the outdoor play and adventure areas, some with reduced capacity to ensure safe distancing. At this stage, we believe some or all of the indoor play areas may remain closed, until the Government advice allows us to do so.
With limited numbers, we expect the queues to be minimal. We are however adding social distancing markings to make it easier for you to retain a sensible distance from other families. Please respect these and keep your distance for your own and others’ safety and peace of mind.
The kiosks will be open and some of the restaurants too, so you will be able to get ice creams, snacks and food throughout the day, even if we change the menu slightly to make it easier to deliver it and keep socially distanced.
Yes of course you can, we have lots of lovely, socially distanced, outdoor benches where you can enjoy a picnic with your family and friends. Picnics cannot be consumed in the cafe areas due to a limit on seating for guests purchasing food.
Yes, toilets will be open throughout the park. There will be social distancing measures in place, such as a one-way system, so there could occasionally be a small queue to enter.
There will be additional hand sanitising stations throughout the park and we would advise you, in line with Government guidelines, to wash your hands regularly for 20 seconds or more, throughout your visit.
We will be cleaning surfaces throughout the park even more regularly than normal. If you have any concerns, please let a member of the Sundown Clean Team know and they will sort it.
If you feel unwell for any reason, once you are inside Sundown, please go to the first aid room and let one of our team know. Our first aid team are on hand to help and have been given additional training to keep you safe.