Only guests with pre-booked tickets or fun passes will be able to enter the park.
If you have not pre-booked your tickets we may have some to sell on the day but we cannot guarantee this so please book to avoid disappointment.
Cafes/outlets/shops and food:
You will be able to purchase food, drinks and snacks to eat in or take out.
All rides will be open.
All children wishing to ride the attractions must queue up with a parent/guardian and stay with them until they are safely on the ride. Rides will still be cleaned at regular intervals so queuing times may increase slightly.
Our soft play is now open. You do not need to book a time slot for your children to play.
You will be able to go to your car and collect your picnics please try and minimise the amount of people going back out to vehicles.
We will except cash but would be very grateful if you could pay via card as much as possible.
You no longer need to book your visit online. All you need to do is show your pass on entry. (If you are bringing an under 90cm child with you there is no need to book a ticket for them).
Recent Government guidance states that face coverings are to be worn in indoor settings.
You will see our staff wearing face coverings around the park. This is to keep our teams who work in certain roles safe.
We recommend you bring your own face covering to wear as needed but we do have face coverings available to purchase at the park if necessary.
Please do not visit if you are unwell.
We ask that if you are showing any symptoms of the Coronavirus such as a high temperature, persistent cough, or a loss/change to your sense of smell/taste you do not visit until you have felt better for 14 days.
Also, for the safety of others, if a member of your household or someone you have come into contact with has experienced symptoms of COVID-19 in the last 14 days, please do not visit us yet.
Check our website for updates
Before visiting us on the day you have your tickets booked for, please check our website for any latest information and updated safety information.
What happens if one of our group registers a high temperature on entry?
The guest with the high temperature will not be able to enter the park, this will result in your whole group having to leave the site due to government guidelines of isolation.
We are now allowing group bookings.
When I originally booked my child was under 90cm tall will I have to pay for them to come into the park now?
Everyone over 90cm will need a full admission ticket to enter the park. This can be amended over the phone or the gate team can change the ticket type when you arrive and take the additional payment.
Inside the Park
Please be patient with our team and each other.
We love the team at Sundown, and we want to make sure they are safe and happy at work. This new way of working is new for all of us, we would ask that you PLEASE be a little patient with our team if there are a few delays or they ask you to keep your distance whilst they deal with you.
What about additional hand sanitising?
We have hand sanitising stations throughout the park, and we would advise you, to wash your hands regularly for 20 seconds or more, throughout your visit.
Additional cleaning throughout the park
We will be cleaning surfaces throughout the park regularly than normal. If you have any concerns, please let a member of the Sundown Cleaning Team know and they will sort it.
If you feel unwell
If you feel unwell for any reason, once you are inside Sundown, please go to the first aid room and let one of our team know. Our first aid team are on hand to help and have been given additional training to keep you safe.