We are very pleased to announce that we will be opening in stages from the 12th of April 2021. Please see below for all the information you will need before booking your visit to us.
10am On your park ticket is our opening time, you can arrive at the park at any time.
The capacity has been increased in line with Government guidelines. But ticket’s are still limited and guests should still book in advance to avoid disappointment.
Cafes/outlets/shops and food:
You will be able to purchase food, drinks and snacks to eat in or take out.
All rides will be open.
All children wishing to ride the attractions must queue up with a parent/guardian and stay with them until they are safely on the ride. Rides will still be cleaned at regular intervals so queuing times may increase slightly.
Our soft play is now open. You do not need to book a time slot for your children to play.
Due to covid we will not be doing meet and greets with our characters at this time, but this may change in future months.
You will be able to go to your car and collect your picnics please try and minimise the amount of people going back out to vehicles.
We will except cash but would be very grateful if you could pay via card as much as possible.
Prices will be the same as the 2020 season for entry.
Fun passes 2021:
Any pass valid in 2020 will have 10 months added on in total (this does not include any added months from 2020). This covers all the months we have had to close due to lockdowns, giving you the time back to visit us in 2021!
On your first visit your pass will be re-printed with the new expiry date on so please bring your passes with you, you will be asked to leave your passes so this will be done when you’re on the park so you can collect them when you exit.
You no longer need to book your visit online. All you need to do is show your pass on entry. (If you are bringing an under 90cm child with you there is no need to book a ticket for them).
If you have any outstanding bookings with us you will still get your voucher/refund when you visit.
Fun pass prices will be:
£55 for a renewal
£60 for a new pass
Fun passes which are purchased in 2021 will not include a discounted Christmas visit.
However if you have a valid Christmas booking from 2021 which had to be cancelled and moved to this year due to the lockdown you will still get your visit this year. If you had a refund for your booking you will not be able to re-book your visit at the discounted cost.
Christmas 2020 tickets:
Your Christmas booking will be moved to this year and you will receive a new confirmation by the end of March. If you would like a different date or would like to use your booking for a visit in the summer etc. you can call us to change this when the office is open.
All previously bought gift vouchers will be extended by 10 months.
Recent Government guidance states that face coverings are not compulsory any more but we encourage our guests to wear them in any indoor setting.
You may see some of our staff wearing face coverings and protective visors around the Park. This is to keep our teams who work in certain roles safe.
We recommend you bring your own face covering to wear as needed but we do have face coverings available to purchase at the Park if necessary.
Please do not visit if you are in one of the high risks groups
For your own safety, if you are being told to continue to shield, please do not visit us until you are given advice that it is safe to do so.
Please do not visit if you are unwell.
We ask that if you are showing any symptoms of the Coronavirus such as a high temperature, persistent cough, or a loss/change to your sense of smell/taste you do not visit until you have felt better for 14 days.
Also, for the safety of others, if a member of your household or someone you have come into contact with has experienced symptoms of COVID-19 in the last 14 days, please do not visit us yet.
Pre-booked tickets only
To allow for social distancing inside our park, we will be greatly reducing the numbers of guests we welcome each day. Therefore, to guarantee your entry you MUST pre-book your ticket online, even if you are a Fun Pass Holder. For details of ticketing for Fun Pass Holders, please click here.
To avoid cash handling, we will be making any purchases within the park contactless, wherever possible.
Check our website for updates
Before visiting us on the day you have your tickets booked for, please check our website for any latest information and updated safety information.
What happens if one of our group registers a high temperature on entry?
The guest with the high temperature will not be able to enter the park, this will result in your whole group having to leave the site due to government guidelines of isolation.
We are now allowing group bookings.
When I originally booked my child was under 90cm tall will I have to pay for them to come into the park now?
Everyone over 90cm will need a full admission ticket to enter the park. This can be amended over the phone or the gate team can change the ticket type when you arrive and take the additional payment.
Inside the Park
Please be patient with our team and each other.
We love the team at Sundown, and we want to make sure they are safe and happy at work. This new way of working is new for all of us, we would ask that you PLEASE be a little patient with our team if there are a few delays or they ask you to keep your distance whilst they deal with you.
What about additional hand sanitising?
We will be keeping our additional hand sanitising stations throughout the park and we would advise you, to wash your hands regularly for 20 seconds or more, throughout your visit.
Additional cleaning throughout the park
We will still be cleaning surfaces throughout the park regularly than normal. If you have any concerns, please let a member of the Sundown Clean Team know and they will sort it.
If you feel unwell
If you feel unwell for any reason, once you are inside Sundown, please go to the first aid room and let one of our team know. Our first aid team are on hand to help and have been given additional training to keep you safe.