Statement of safety for guests with disabilities

Sundown Adventureland wants all of its guests to have a safe and magical adventure and is a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA). We welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides and attractions in our park can be physically demanding and vigorous. We, therefore, reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual for whatever reason.

We have been advised by the health and safety executive that refusal on the grounds of health and safety does not constitute discrimination.

We hope that you understand and accept the decisions made in the interest of health and safety.

Not all our rides at Sundown Adventureland are suitable for all guests, and each ride has specific requirements based on the design of the ride, the force of the ride and the evacuation procedures in place. These are set in accordance with the ride manufacturer’s stipulations and external Ride Inspectors (ADIPS) requirements, and exceptions will not be made. All our staff have been trained to follow all rules and restrictions for each ride for health and safety reasons. We will not make any exceptions, and the ride operator’s decision is final. They are there for your safety and for the safety of others. Your safety whilst at Sundown is our main priority.

Related FAQs

We offer a discounted rate for disabled guests and their careers, prices can be found here.

We are, also pleased to offer a ride access pass as we recognise that certain guests require additional assistance in order to be able to fully enjoy their visit to the Park.
For full details on our Queue Assist Pass and how it operates, please click here.

You will need to bring the physical documentation of one of the following documents DLA, PIP or Photographic Blue Badge. All documentation must be dated within the last 12 months. If the correct relevant paperwork listed is not provided at entry you will be upgraded to the full price day ticket. All guests will require a ticket to gain entry to the park.

Wheelchair and mobility scooter users, however, are admitted free of charge as there are a selection of rides which are not accessible. Please note that guests must enter in their own wheelchair/mobility scooter to qualify for free entry. Should a wheelchair be hired from us, an entry ticket will be required.

We have disabled parking available to our guests who have a blue badge for their vehicle.

All paths around Sundown Adventureland are flat with no hills. All surfaces around the park are concrete or block paving, with the exception of the Cowboy Street which is a loose bark surface with some wooden boardwalks.

All our rides and attractions are accessible with a wheelchair to platform areas, however on all the rides you will need to be able to transfer from a wheelchair onto the ride with the help of your carer, who will have to sit with you on that ride to assist you with boarding and alighting the rides. Carers will also have to be able to assist you in the event of an emergency.

Some rides do have restrictions for guests with broken limbs. Please see specific ride information for individual rides.

All restaurants and shops are wheelchair accessible.

Toilets with disabled access are located at the park entrance (main toilet block), Rodeo Corral café and Crash Landings café. We are currently working with a Changing Places company to hopefully install a new facility as soon as possible.

Manual wheelchairs are available to hire from the main entrance. However, we ask for a returnable deposit of £20, and it is £5 to hire for the day. We only have a limited availability. So please pre-book before your visit by calling the office on 01777248274.

We recognise that some guests require additional assistance from a service animal in order to visit and we welcome fully trained Assistance Dogs into the Park.

Assistance Dogs must be on a lead or harness and accompanied by the disabled person or another member of the party at all times.  Please note that Assistance Dogs will not be allowed to accompany guests onto all of the rides for health and safety reasons.  Please ensure the dog is left with another member of your group and not left unattended at any time.

Attractions
  • Under 5’s play area
  • Honey Pots Cottage
  • Singing Pet Shop
  • Mouses’ Tale
  • Sundown Market Place
  • Fort Apache
  • Lower level of the Galleon
  • Sunny Down Farm
  • Yellow Brick Road
  • Ground level of Lollipoppet Castle
  • Angry Birds Play Area
  • Buck and Dukes Sing-Along Show
Cafes & outlets
  • Pumpkin Patch Café
  • Rodeo Coral Café
  • Crash Landings Café
  • Picnic Area/Picnic Shelter
  • Gift Shop
  • Friars Tuck Shop

Sundown Adventureland welcomes visits from guests with all disabilities and will do everything possible to ensure they have a safe and magical visit. We want disabled guests to participate in as many activities as possible.

This guide is designed to help guest with disabilities to have a magical adventure here at Sundown Adventureland. A summary of the facilities we offer are as follows:

  • Parking – Disabled parking bays are located next to the main entrance to the park.
  • Buying tickets –  For pricing on the day you are visiting see prices/tickets.
  • Park access – All paths around Sundown Adventureland are flat with no hills. All surfaces around the park are concrete or block paving, with the exception of the cowboy street which is a loose bark surface with some wooden boardwalks.
  • Ride access – All our rides and attractions are accessible with a wheelchair to platform areas, however on all the rides you will need to be able to transfer from a wheelchair onto the ride with the help of your carer, who will have to sit with you on that ride to assist you with boarding and alighting the rides. Carers will also have to be able to assist you in the event of an emergency.
  • Broken limbs – Some rides do have restrictions for guests with broken limbs. Please see specific ride information for individual rides.
  • Café & shops access – All restaurants and shops are wheelchair accessible.
  • Toilet facilities – Toilets with disabled access are located at the park entrance (main toilet block), Rodeo Corral café and Crash Landings café.
  • Wheelchair hire – Manual wheelchairs are available to hire from the main entrance. However, we ask for a returnable deposit of £50 or you must leave your car keys at the desk, and it is £5 to hire for the day. We only have a limited availability. So please pre-book before your visit by calling the office.
  • Guide/assistance dogs – Admittance allowed for registered, fully trained assistance dogs. Assistance Dogs will not be allowed to accompany guests on the rides. Please ensure the dog is left with another member of your group and not left unattended at any time.

How can we help?

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